SHIPPING
| Shipping Method | Cost | Timeframe |
| UK Standard Delivery* (mainland UK only) | Free on orders over £100 £3.95 on orders below | 2-3 working days |
| UK Next Day Delivery (If ordered before 1pm Monday – Friday) | £5.95 | Next working day |
| UK Nominated Saturday or Sunday (If ordered before 1pm Monday to Friday) | £9.95 | Nominated day |
| London Same Day Delivery (London Zones 1-2 only if ordered before 1pm Monday to Friday) | £9.95 | Same Day |
| Country | Shipping Method | Cost | Time |
| United States | Standard Shipping | Free on orders over $150 $7.95 on orders below $150 | 3-6 working days |
| United States | Express Shipping | $15 | 1-2 Working Days |
| United States | International Premium Delivery (orders valued over $1400) | Free | 1-2 working days |
| Canada | Standard Shipping | Free on orders over $250 CAD $10 CAD on orders below | 8-12 Working Days |
| Canada | Express Courier (Air) | $20 CAD | 2 days |
| Country | Standard | Time | Express | Time |
| Ireland | Free €7 on orders below €150 | 2-7 Working Days | €10 | 1-2 Working Days |
| Germany | Free €7 on orders below €150 | 3-6 Working Days | €10 | 1-2 Working Days |
| Rest of EU | €7 on orders below €150 | 3-12 Working Days | € 10 | 1-4 Working Days |
| Bulgaria | 14BGN on orders below 300BGN | 3-9 Working Days | 20BGN | 1-4 Working Days |
| Czechia | 160CZK on orders below 3500 CZK | 3-8 Working Days | 260 CZK | 1-4 Working Days |
| Hungary | 2500 HUF on orders below 57000 HUF | 4-9 Working Days | 4000 HUF | 1-4 Working Days |
| Iceland | 1050 ISK on orders below 30000 ISK | 4-20 Working Days | 2000 ISK | 1-4 Working Days |
| Poland | 35 PLN on orders below 700 PLN | 3-11 Working Days | 50 PLN | 1-4 Working Days |
| Romania | 35 RON on orders below 750 RON | 4-9 Working Days | 750 RON | 1-4 Working Days |
| Sweden | 80 SEK on orders below 1700 SEK | 4-8 Working Days | 20 SEK | 1-4 Working Days |
| Location | Standard | Time | Express Shipping | Time |
| China | Free on orders over 1500 CNY 100 CNY on orders below | 5-9 Working Days | 120 CNY | 3-7 Working Days |
| Hong Kong | Free on orders over 1750 HKD 60 HKD on orders below | 5-6 Working Days | 120 HKD | 3-7 Working Days |
| Japan | 2000 JPY on all orders | 3-9 Working Days | 2300 JPY | 3-7 Working Days |
| South Korea | Free on orders over 300000 KRW 20000 KRW on orders below | 5-10 Working Days | 25000 KRW | 3-7 Working Days |
| Singapore | Free on orders over 300 SGD 100 SGD on orders below | 5-6 Working Days | 20 SGD | 3-7 Working Days |
| Taiwan | Free on orders over 7000 TWD 350 TWD on orders below | 5-9 Working Days | 600 TWD | 3-7 Working Days |
| Thailand | Free on orders over 7000 THB 350 THB on orders below | 4-20 Working Days | 550 THB | 3-7 Working Days |
| Country | Standard | Time | Express Shipping | Time | ||
| Qatar | Free on orders over 800 QAR 45 QAR on orders below | 5-20 Working Days | 60 QAR | 3-7 Working Days | ||
| Saudi Arabia | Free on orders over 850 SAR 40 SAR on orders below | 7-20 Working Days | 60 SAR | 3-7 Working Days | ||
| United Arab Emirates | Free on orders over 800 AED 45 AED on orders below | 4-9 Working Days | 60 AED | 3-7 Working Days |
| Country | Standard | Time | Express Shipping | Time | ||
| Australia | Free on orders over 280 AUD 22 AUD on orders below | 3-15 Working Days | 25 AUD | 3-7 Working Days | ||
| New Zealand | Free on orders over 360 NZD 20 NZD on orders below | 3-13 Working Days | 25 NZD | 3-7 Working Days |
| Standard | Time | Express Shipping | Time |
| Free on orders over 180 GBP 18 GBP on orders below | 5-20 Working Days | 15 GBP | 5-7 Working Days |
SHIPPING FAQ'S
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.
Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia: please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.
VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped in the UK.
For orders being shipped outside the UK, corresponding VAT and taxes are included either in the product price or added at Checkout, depending on your shipping country.
Unfortunately we currently don't provide a click and collect pick-up service.
Once an order has been placed we're unable to make any changes or cancel the order. Once you have received your order, you can use our Returns portal to return any unwanted items.
Unfortunately we're unable to redirect orders once they have left our warehouse, so please make sure to provide a shipping address where you will be available to sign and receive your order. If you would still like to try and redirect your parcel once it's been despatched, please contact the courier directly to see if this would be possible.
Once an order has been placed we're unable to make any changes or cancel the order. Once you have received your order, you can use our Returns portal to return any unwanted items.
Unfortunately we're unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is so that we can ensure the safe delivery and receipt of your Missoma order.